Fewer "where is it?" calls. Fewer failed deliveries.
Customers want to know where their parcel is, and drivers need someone to be home. AI agents send an update at every stage, answer tracking questions instantly, rebook failed deliveries and turn quote requests into bookings.
Who this is for: Courier companies, freight forwarders, distributors, removal companies and last-mile delivery services.
Where time and money leak.
Tracking calls
Most inbound calls are some version of "where is my parcel?".
Failed deliveries
Nobody home means a second trip, a second cost and an unhappy customer.
Quote requests
Rate enquiries need dimensions, weights and addresses before you can answer.
Proof of delivery questions
Customers and merchants ask who signed and when.
The AI agents that fit, and what each one does here.
Add the ones you want to your plan as you read; they are collected on the pricing page for you.
Delivery Tracking Agent
An update at each stage, from collection to delivery, and instant answers to tracking questions.
Order and Quote Agent
Captures dimensions, weights and addresses, quotes from your rate card and books the collection.
WhatsApp Assistant
Customers choose a delivery window or a safe place on WhatsApp before the driver sets off.
Missed-Call Text-Back
A missed call gets a WhatsApp with the tracking link.
Daily Owner Briefing
Daily summary: parcels in transit, failed deliveries, exceptions, new accounts.
Step by step, for each agent.
Delivery Tracking Agent
- Starts withAn order moves: collected, at the hub, out for delivery
- The agentThe customer gets an update on their chosen channel
- The agent"Where is my order?" is answered instantly from live tracking
- A personExceptions and complaints go to your team
- You getFewer calls, fewer failed deliveries
You stay in control: Delivery updates are service messages, kept separate from marketing.
Order and Quote Agent
- Starts withA customer asks for a part, product or job
- The agentIt checks your live stock system or price list
- The agentIt sends a quote and a secure payment link
- A personQuotes above your limit wait for your approval
- You getCollection point or delivery is arranged and logged
You stay in control: Prices and stock come only from your live system. You set the approval limit.
WhatsApp Assistant
- Starts withA customer messages your WhatsApp business number
- The agentIt answers, books or checks status using the same brain as your website
- You getBookings, leads and payment links go into your systems
- A personYour team can take over the chat at any time, with the history attached
You stay in control: Runs on a verified business number with approved message templates. Only messages people who opted in.
Missed-Call Text-Back
- Starts withA call to your number goes unanswered
- The agentWithin a minute the caller gets a WhatsApp or SMS from your business
- The agentTheir reply is answered by your assistant, which can book or take details
- You getThe missed call and the conversation are logged for your team
You stay in control: A service message to someone who just called you, not marketing. Your phone system must report missed calls.
Daily Owner Briefing
- Starts withEach night it gathers yesterday's activity from your systems
- The agentIt writes a short summary: leads, bookings, calls, payments, problems
- You getOne message reaches you at the time you choose
- A personItems needing your decision are listed first, with one-tap links
You stay in control: Only you choose who receives it. It reports; it does not act on its own.
How each benefit pays.
No invented statistics. These are the mechanisms; the calculator below puts your own numbers to them.
Cost saved
- Fewer second delivery attempts when customers confirm a time or safe place
- Fewer tracking calls to staff
Income created
- Quote requests answered and booked the same day
Customer experience
- Customers and merchants always know where things stand
What are tracking calls and failed deliveries costing you?
Change the example values to your own. Nothing you type here is sent anywhere unless you choose to book a call about it.
Example values, to replace with yours.
What this is costing you, a month
- Staff time on tracking questionsR0
- Cost of second delivery attemptsR0
How this is worked out
Tracking contacts a week x minutes each / 60 x hourly cost x 4.33 weeks. Failed deliveries a week x cost of a second attempt x 4.33.
Your figures and chosen agents are added to the booking notes for you to edit before you send anything.
What a day looks like with AI agents in place.
Customers on today's routes get their delivery window, with an option to choose a safe place.
A merchant asks who signed for a parcel. The agent answers from the proof of delivery.
A delivery fails. The customer gets a WhatsApp and picks tomorrow morning.
A new business asks for rates to Durban. The quote and booking link go out in minutes.
An illustration of how the agents work together, not a client story.
Built for the rules your industry works under.
- Delivery updates are service messages and are kept separate from any marketing.
- One-time PINs and ID details are never shown in a chat.
- Proof-of-delivery data is shared only with the sender and the recipient.
- In the UK, EU and US the same care applies under their own laws (UK GDPR and PECR, the EU GDPR, and US rules such as CAN-SPAM). We confirm the rules for your country before any build.
Our recommendation for logistics.
Start on Growth or Enterprise, then add what you need.
Suggested add-ons: Delivery Tracking Agent, Order and Quote Agent, WhatsApp Assistant. You can start small and add agents one at a time.
Try it before you call
Every customer knows where their parcel is.
Book a 30-minute call and we will show you what we would build first for your logistics business.