Last updated: 8 November 2026. Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA).
1. About this manual
This manual explains how to ask Infinite Code (Pty) Ltd (iCodeAI) for access to records it holds, and how it processes personal information. It is available on this website and at our address, free of charge.
2. Contact details
| Item | Detail |
|---|---|
| Company | Infinite Code (Pty) Ltd, trading as iCodeAI |
| Head of the company and Information Officer | Our director, contactable at the details below |
| Address | Weltevreden Park, Roodepoort, 1709, Gauteng, South Africa. The full street address is given on request |
| Telephone | +27 76 754 6115 |
| info@icodeai.co.za |
3. The Information Regulator's guide
The Information Regulator publishes a guide on how to use PAIA and POPIA. You can get it from inforegulator.org.za or by contacting the Regulator at enquiries@inforegulator.org.za.
4. Records available without a request
Information published on this website, including our privacy notice, website terms, pricing and this manual.
5. Records kept under other laws
Records we keep as required by, among others, the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Tax Administration Act 28 of 2011, the Protection of Personal Information Act 4 of 2013, the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008.
6. Categories of records
- Company records: incorporation documents, registers, minutes
- Financial records: accounting records, invoices, tax records, bank statements
- Client records: proposals, agreements, correspondence, support records
- Records processed for clients as their operator (access is a matter for the client as responsible party)
- Marketing and enquiry records: website enquiries, bookings, chat conversations, opt-out list
- Supplier and service provider records: agreements, invoices, data processing terms
7. How we process personal information
- Purposes: to answer enquiries, arrange meetings, provide and invoice our services, keep our systems secure, meet legal duties, and market our services lawfully.
- Who: website visitors and enquirers, prospective and current clients and their contact people, suppliers, and our clients' customers when we act as their operator.
- What: contact details, business details, correspondence, booking details, chat conversations, billing details and technical security data.
- Recipients: the kinds of service providers described in our privacy notice, our professional advisers, and authorities where the law requires.
- Transfers abroad: to the United States and the European Union, through providers bound by data processing terms (see the privacy notice).
- Security: encryption in transit, an encrypted and access-controlled database, two-step login on our accounts, access limited to named people, and summary-only notification emails.
8. How to make a request
Use the prescribed request form (Form 2 under the PAIA Regulations), available from the Information Regulator's website, and send it to info@icodeai.co.za. Give enough detail for us to identify the record and you, and say how you want access. The fees prescribed in the PAIA Regulations may apply; we will tell you before any fee is due. We respond within 30 days, which the law allows us to extend once by up to 30 days. If we refuse, we will give reasons and tell you about your right to complain to the Information Regulator (PAIAComplaints@inforegulator.org.za) or apply to court.
9. Updates
We review this manual at least once a year and update it when our details change.