Answer the shopper, track the order, win back the cart.
Shoppers ask the same questions before they buy and after they pay: does it come in my size, when will it arrive, how do I return it? AI agents answer instantly, give live order updates and follow up with shoppers who agreed to hear from you.
Who this is for: Online shops, retail stores, franchise outlets and brands that sell direct.
Where time and money leak.
"Where is my order?"
Order-status questions fill the support inbox after every sale.
Product questions
Sizing, stock and compatibility questions go unanswered at night, and the sale is lost.
Abandoned carts
Shoppers leave at checkout and are never reminded.
Returns admin
Each return needs the order, the reason and the right next step.
Seasonal peaks
Black Friday and December multiply questions overnight.
The AI agents that fit, and what each one does here.
Add the ones you want to your plan as you read; they are collected on the pricing page for you.
AI Website Assistant
Answers product, sizing, delivery and returns questions from your catalogue and policies.
Delivery Tracking Agent
Order updates at every stage and an instant answer to "where is my order?".
Email Campaign Agent
Cart reminders and offers, only to shoppers who agreed to receive them.
WhatsApp Assistant
Shoppers ask questions and start returns on WhatsApp.
Review Request Agent
A review request after every delivery.
Social Media Agent
New stock and promotions drafted for your approval.
Step by step, for each agent.
AI Website Assistant
- Starts withA visitor asks a question on your website, at any hour
- The agentThe assistant answers from your approved information, in English or Afrikaans
- The agentWhen the visitor is ready, it offers the form, a booked call or WhatsApp
- You getThe lead is saved and emailed to you within seconds
- A personAnything complex, sensitive or upset goes to a person, with the conversation attached
You stay in control: You approve what it knows. It says it is an AI, says when it is not sure, and never invents prices or promises.
Delivery Tracking Agent
- Starts withAn order moves: collected, at the hub, out for delivery
- The agentThe customer gets an update on their chosen channel
- The agent"Where is my order?" is answered instantly from live tracking
- A personExceptions and complaints go to your team
- You getFewer calls, fewer failed deliveries
You stay in control: Delivery updates are service messages, kept separate from marketing.
Email Campaign Agent
- Starts withYour news, offers and an opted-in contact list
- The agentIt drafts the campaign and checks every address against the opt-out list
- A personYou approve the campaign before it is sent
- You getSent with unsubscribe; opt-outs are permanent; a short report follows
You stay in control: Consent only. Every email names you and carries an unsubscribe link.
WhatsApp Assistant
- Starts withA customer messages your WhatsApp business number
- The agentIt answers, books or checks status using the same brain as your website
- You getBookings, leads and payment links go into your systems
- A personYour team can take over the chat at any time, with the history attached
You stay in control: Runs on a verified business number with approved message templates. Only messages people who opted in.
Review Request Agent
- Starts withA visit, job or sale is completed
- The agentThe customer gets a thank-you and a review link
- A personAny complaint in a reply goes straight to you
- You getMore recent reviews, and problems caught early
You stay in control: Every customer is asked, never only the happy ones: Google's rules forbid choosing who gets asked.
Social Media Agent
- Starts withYour news, services and current trends in your field
- The agentIt drafts posts with images and suggested times
- A personYou preview, edit and approve with one click
- You getApproved posts go out on schedule; nothing is posted unreviewed
You stay in control: Nothing is published without your approval. Checked against each platform's rules.
How each benefit pays.
No invented statistics. These are the mechanisms; the calculator below puts your own numbers to them.
Income created
- Questions answered before the shopper leaves
- Carts recovered from shoppers who opted in
Time saved
- Order-status questions answered automatically
Customers kept
- Clear updates and easy returns bring shoppers back
What are order questions and lost carts costing you?
Change the example values to your own. Nothing you type here is sent anywhere unless you choose to book a call about it.
Example values, to replace with yours.
What this is costing you, a month
- Support time on order-status questionsR0
- Sales you could win back from cartsR0
How this is worked out
Order questions a week x minutes each / 60 x hourly cost x 4.33 weeks. Abandoned carts a month x average order x your estimate of the share you could recover.
Your figures and chosen agents are added to the booking notes for you to edit before you send anything.
What a day looks like with AI agents in place.
Yesterday's 60 orders get a dispatch update; nobody needs to ask where theirs is.
A shopper asks if a jacket runs small. The assistant answers from your size guide; they buy.
Shoppers who agreed to reminders and left a cart get one friendly email.
A customer starts a return on WhatsApp; the request arrives with the order number and reason.
An illustration of how the agents work together, not a client story.
Built for the rules your industry works under.
- Cart reminders and offers go only to shoppers who opted in, or where your lawyer confirms the existing-customer rule applies (POPIA section 69).
- Returns follow the Consumer Protection Act and, for online sales, the ECT Act cooling-off rules; the agent applies your policy and refers exceptions to a person.
- Card details are never taken in a chat.
- Age-restricted products need age checks set by you.
- In the UK, EU and US the same care applies under their own laws (UK GDPR and PECR, the EU GDPR, and US rules such as CAN-SPAM). We confirm the rules for your country before any build.
Our recommendation for retail and e-commerce.
Start on Starter or Growth, then add what you need.
Suggested add-ons: Delivery Tracking Agent, Email Campaign Agent, Review Request Agent. You can start small and add agents one at a time.
Try it before you call
Answer before they leave. Update before they ask.
Book a 30-minute call and we will show you what we would build first for your retail and e-commerce business.