Do I have to take the chat assistant?
No. Every service can be taken on its own: a website, a booking page, payment reminders or any single agent. The plans bundle the most popular ones; the builder below lets you pick only what you need.
Is it too expensive for a small business?
Start with one service, month to month, and add more only when it pays for itself. The estimator on the Solutions page compares the cost with the hours it frees, using your own numbers.
Can you give us a tailor-made price?
Yes. Tell us what you need and we send a written quote within one business day, listing what is and isn't included. Ask for a tailor-made price.
Do you charge VAT?
No VAT is added. Infinite Code (Pty) Ltd is not registered for VAT, so the price you see is the price you pay.
Is there a contract? Can I cancel?
You can go month to month at the list price, or commit to 12 months (10% off, and no setup fee if you sign before 31 January 2027; half the setup fee after that) or 24 months (15% off and no setup fee). Month-to-month plans end on 30 days' written notice. After a fixed term, your plan continues month to month at the list price until you choose a new term. The full rules, including refunds, are on our Cancellations and refunds page.
What counts as a conversation?
One visitor's chat session of up to 20 messages, ending after 30 minutes of silence.
What happens if we go over our conversations?
You get warnings at 80% and 90%. Add 1,000 more for R350 or 5,000 for R1,500. If you run out, visitors are offered the contact form so no enquiry is lost.
What is included in hosting?
Running your AI agents and storing their data is included in your monthly fee. If your plan needs anything a provider charges for by use, such as WhatsApp messages or phone minutes, it is shown in your written quote before you sign.
How long does setup take?
Starter usually goes live in 3 to 5 business days, Growth in 7 to 12 and Enterprise in 15 to 25, counted from the day the signed agreement, first payment, onboarding form and website access are all in. You test and approve the answers before go-live.
Who owns the data?
You do. Your content and your customers' data are yours, and you get a free export (CSV or JSON) whenever you leave. We keep the platform, code and know-how that run it.
Do you work with businesses outside South Africa?
Yes. We work with businesses in South Africa, the UK, Europe and the US. Choose your currency above to see your prices, and we confirm the rules for your country before any build.
How do we pay?
Monthly fees by EFT or debit order. Card and instant EFT are available through a secure online payment provider. International clients are invoiced in their own currency: British pounds (GBP), euros (EUR) or US dollars (USD).
How much is a website or marketing?
Websites and digital marketing are quoted after a short call, because every business needs something different. Take a website with Growth and we install your AI assistant on it at no extra setup cost.